The general terms and conditions are effective from March 31, 2024, and remain in effect until further notice.

Visitors of the website splendor-beauty.shop (hereinafter users) agree to the terms and conditions stated below. The online store Splendor (hereinafter provider) and its owner, reserve the right to change the stated terms without prior notice to the user. Any changes to the terms and conditions will always be accessible on our website splendor-beauty.shop, and users will not be individually notified about them. All changes to the general terms will be published only on our website and not through other communication channels.

If there is a change to certain terms, the change will be marked with the date of the change at the top of the General Terms, along with the designation of the article that has been changed. Regularly check the terms of business, as we strive to update them, with the date of the last change being appropriately updated. By continuing to use our services, it is considered that you are aware of the changes and agree to them.

The general terms and conditions of business in the online store splendor-beauty.shop are formulated in accordance with the following local laws:

• user Protection Act (ZVPot-1)
• Obligations Code (OZ)
• Electronic Commerce on the Market Act (ZEPT)
• Personal Data Protection Act (ZVOP-2)

Splendor
Operating under European business regulations
VAT: The company is not liable for VAT

• Provider's identity information,
• Contact details enabling fast and effective communication with the provider (email address, phone, etc.),
• Information about the essential characteristics of products or services from the online store's offer, including after-sales services and warranties,
• Information on the availability of products or services from the online store's offer,
• Method and conditions of delivery of products or execution of services, especially the place and time of delivery,
• Information about the accepted payment methods,
• Details on the validity period of offers from the online store,
• Information about the deadline for withdrawing from the contract and the conditions for withdrawal,
• Information about the possibility of returning products and whether and how much such return costs the user,
• Information about the user complaint procedure and the merchant's contact person for user contact.

Product images in the online store or anywhere on the website are symbolic and do not guarantee their properties. We reserve the right to minor color deviations between products in the pictures and actual products. The provider also reserves the right to minor deviations between descriptions and actual product features. The provider is not bound by the description of the product or the published price of the product if the description or price is the result of an input error or if the incorrect description or price occurred without the provider's will.

5.1 Ordering Process:

Products can be ordered through the online store by clicking on the product, entering the desired quantity and required information (for personalized products), selecting the payment method, and confirming the purchase.

5.2 Purchase:

Orders or purchases can be made in different languages, and the user chooses the language upon visiting the site and during the purchasing process. Ordering is possible through the online store 24 hours a day, every day of the year. After placing an order, the user will receive a confirmation email containing details of the selected products and their quantities. Accepted orders are considered irrevocable and will be executed. In case of a wish to cancel the order, the provider must be notified no later than 6 hours after placing the order by email at support@splendor-beauty.shop. The provider will comply with the request if the package has not been finally processed and dispatched yet.

the provider reserves the right to cancel the order if the ordered products are out of stock or if there are technical or other errors in stock entry. The provider also reserves the right to partially or completely cancel the order in case of obvious errors in the price list or non-compliance with the general terms and conditions.

5.3 Personalized Products:

Personalized products are available on the website for certain products only. When ordering these products, it is necessary to add the appropriate data required to process the order. In case of incomplete or inadequate data, we reserve the right to terminate the order and refund the money. When purchasing personalized products, the user is not entitled to withdraw from the contract, as stipulated in Article 135 (2) of the user Protection Act (ZVPot-1).

Personalized product sales are final, there are no refunds or exchanges, minor variation may occur between live image preview on website and the actual product.

5.4 Purchase Agreement:

A purchase agreement is concluded at the moment when the user confirms the order and receives the confirmation email.

Product prices are expressed in EUR, which is the primary currency of the online store, and do not include VAT (we are not liable for VAT). All prices, including any discounts, are valid at the time of order placement. The provider reserves the right to change prices without prior notice.

Shipping costs are not included in the product price and are calculated at the checkout upon order completion, except in the case of various discounts that include free shipping.

You will receive an invoice together with the package.

We offer cash on delivery, excluding personalized items, cash on delivery is available only to customers from Slovenia, Croatia and Italy.

The provider allows payment via PayPal account.

Payment by credit card is processed through Stripe.

The delivery price varies depending on the country from which you order. Prices range from 3.90 to 5.90 EUR. Shipping is free for orders above 45 EUR.
The provider will send the items to the specified address via Pošta Slovenije or Packeta within 1-7 business days. Delivery times vary depending on the delivery country.
The provider is not responsible for any delivery delays caused by other unforeseen events, whether external events or events within the provider's sphere.
The mentioned delivery times are for informational purposes only and are subject to change.

In case of complaints regarding the product or the purchasing process, please send your complaint to us at the email address support@splendor-beauty.shop. We will process and respond to your complaint as soon as possible.
The terms of the general terms and conditions and applicable legal provisions on the return of goods apply to order cancellations.

The user has the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period expires 30 days from the day the user physically acquires possession of the goods or when a third party other than the carrier and indicated by the user acquires physical possession of the goods.

In the event of withdrawal from the contract, the company shall refund all payments received immediately and no later than 30 days after receipt of the notice of withdrawal from the contract. The company shall refund the received payments to the user using the same means of payment that the user used for the initial transaction, unless expressly agreed otherwise by the user and provided that the user does not incur any costs as a result. The user is not entitled to reimbursement of additional costs if the user has expressly opted for a different type of delivery than the least expensive standard delivery offered by the company. In the case of a sales contract, the company may withhold the reimbursement of payments received until it receives the returned goods or until the user provides evidence that the goods have been sent back.

The user must return the goods no later than 30 days from the day the user notified the company of withdrawal from the contract. The user bears the cost of returning the goods.

The user does not have the right of withdrawal when it comes to goods made to the user's specifications or are personalized. This therefore applies to all personalized products offered by the provider on the website.

Products must be returned unworn, in the original packaging with original sticker attached to the jewelry.

All our products come with a three-year warranty from the date of delivery of your order.

The warranty covers any defects in our materials and/or workmanship.

This warranty does not include coverage for physical or daily wear and tear and/or damage.

To avail our warranty, please contact us via support@splendor-beauty.shop. We will respond to you as soon as possible.

The provider must rectify the defect within a reasonable period, not exceeding 30 days from the notification of the defect.

Upon receipt of a damaged product, product with a defect, or incorrect product, the user must immediately or as soon as possible notify the provider in writing by email to support@splendor-beauty.shop. The provider is obligated to monitor and promptly address all claims submitted by the user.

The provider must deliver the goods to the user in accordance with the contract and is liable for the conformity of the goods. The goods are deemed to be in conformity if they meet the description, type, quantity, and quality, and possess the functionality, compatibility, interoperability, and other properties as specified and described on the provider's website.

The user may assert their rights arising from the non-conformity of goods if they notify the provider of the defect within two months from the date the non-conformity is discovered. The provider must remedy the non-conformity within a reasonable period, not exceeding 30 days from the notification of the defect. If the provider does not repair or replace the goods within this period, the user is entitled to request a reduction in the purchase price or withdrawal from the sales contract and a refund. It is important for the user to accurately describe the non-conformity of the goods and allow the provider to inspect the goods. The provider is not liable for non-conformity of goods that becomes apparent after two years from the date of purchase. If a defect in the goods appears within one year of purchase, the burden of proof that the defect did not exist at the time of purchase lies with the user.

In the event of non-conformity of goods, the user who has notified the provider of the non-conformity of the goods, under the conditions and in the order specified in this section, is entitled to:

• request free conformity of the goods from the provider;
• request a reduction in the purchase price in proportion to the non-conformity or withdraw from the sales contract and demand a refund of the amount paid.

If the existence of non-conformity of goods is not disputed, we will comply with your request as soon as possible, but no later than 8 days from the receipt of the request. We will also provide a written response to your request no later than 8 days after receiving the request, if the non-conformity of the goods is justified.

The provider does not provide any warranty or guarantee that the content published on the website is accurate, complete, and correct, and is not responsible for any damage that may occur to the user due to reliance on the published content.

The provider is not liable for any damage that may occur to the user's hardware, software, or other equipment due to the use of the website. The user is responsible for ensuring adequate protection (e.g., antivirus) of the equipment used to access the website.

Product images are symbolic and informative and may slightly differ from the actual delivered goods.

In accordance with legal regulations, Splendor, does not recognize any out-of-court dispute resolution body as competent to resolve a user dispute that the user could initiate in accordance with the user Dispute Resolution Act.
As a provider of products in the Republic of Slovenia, Splendor publishes an electronic link on its website to the online platform for user dispute resolution (SRPS). The platform is available to users by clicking here.
This arrangement is based on the user Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for user disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
The provider and the user, as participants in electronic business, mutually recognize the validity of electronic communications in court. Slovenian substantive and procedural law applies to these General Terms and Conditions and to all disputes between the provider and the user, without applying the rules of private international law that would refer to the application of any other law.
The provisions of the Obligations Code, the Electronic Commerce Market Act, the Personal Data Protection Act, and the user Protection Act apply analogously to all relationships and rights and obligations not regulated by these general terms and conditions.

Personal data of our customers is one of the areas to which we devote all attention and care. We do not disclose our customers' data to anyone and they are used exclusively for order processing, informing about order status, issuing invoices, and accounting needs. We operate in accordance with GDPR (General Data Protection Regulation) guidelines and in accordance with the user Protection Act. The General Data Protection Regulation (Regulation (EU) 2016/679), also known as GDPR, is a regulation of the European Union aimed at strengthening and harmonizing data protection for all individuals within the European Union. We allow you to delete your data from our database, except for those data that are legally required and necessary for accounting and the Financial Administration of the Republic of Slovenia.

The provider and owner of the online store are committed to protecting the personal data of its users in accordance with the Personal Data Protection Act (ZVOP-2).
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